Questions from vendors
Short answers. No small print.
The full rules are in our Terms of Service.
Joining
Getting in and getting calls.
Who can apply?
Bakers, decorators, caterers, photographers and MCs in an area we serve. You tell us your trade, the parties you do, your area and your smallest job.
What do I need to apply?
Two minutes for the form. Then your Google listing and the proof for your trade: 6 real bakes, 5 real setups, 3 full galleries, a video of a real event, or a food permit for caterers. You can add proof after.
Why can I not just join?
Each customer gets one vendor per trade. So we keep about 10 vendors per trade in each area. When it is full, you wait for a spot.
What if my permit runs out?
We remind you 30 days before. A week after it lapses, new calls stop until you upload the new one.
Can I limit how much I spend?
Yes. You choose the most calls you want in a week and we stop there.
How do I log in?
With your phone number. We send a 6-digit code on WhatsApp, or by text if WhatsApp does not arrive.
Can I pause or leave?
Yes, whenever you like. There is no contract.
Money
Fees, credits and your bill.
How much does a call cost?
A flat fee for each call that happens, set per trade, from $15. You see your fee before you say yes, and it stays the same for that call. Your first paid call is free.
Is there a subscription or a commission?
No. No sign-up fee, no subscription, no minimum spend and no cut of jobs you win. Offers you decline or let expire cost nothing.
How do flags and credits work?
Flag a call within 48 hours for a wrong number, outside your area, the same customer twice, or not looking for your trade. The credit is automatic. A customer not booking you is not a reason.
How do I pay?
Every Monday you get a bill for last week. Pay by card or e-transfer. Fees are in Canadian dollars, before GST.
What if a bill looks wrong?
Email support@planningbell.com within 30 days of the bill date, saying which lines and why. We reply within 10 business days.
Something else? Email support@planningbell.com.
Try one call free. Keep going only if it was worth it.
Apply in 2 minutesTakes 2 minutes. Add your proof after. We reply within 72 hours.